ABOUT US

HELVIRA AI

SERVICES & SOLUTIONS

SERVICES

Our services cover the design, management and evolution of your IT infrastructure.

CYBERSECURITY IT CONSULTING MANAGED SERVICES IT MANAGEMENT IT SUPPORT DEVELOPMENT IT OUTSOURCING

SOLUTIONS

Secure, migrate to the cloud or be supported: our experts are by your side.

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ABOUT US

HELVIRA AI

Services

CYBERSECURITY IT CONSULTING MANAGED SERVICES IT MANAGEMENT IT SUPPORT DEVELOPMENT IT OUTSOURCING

Solutions

CLOUD MICROSOFT 365 MICROSOFT ENTRA VOIP BACKUP & RECOVERY REMOTE WORK SOLUTION EMAIL SECURITY

IT Management Consulting

Client relationship management

Align your IT strategy with your operational objectives and improve the customer experience.

KEY FEATURES

CRM System Support

Customer Communication

Cloud Services Strategy

Service Governance

Cloud Infrastructure

IT Consulting and Advisory

Endpoint and Device Management

CRM System Support

Better CRM, better relationships. We help you make the most of your CRM software by tailoring it to your structure, goals, and day-to-day needs.

Audit of existing CRM tools

Our team reviews your current setup to analyze how contact information, tasks, and sales data are stored and used. This audit includes system performance, reporting gaps, and alignment with your customer lifecycle.

Tailored setup and configuration

CRM systems are configured to match your workflows, from lead generation to sales conversion and customer retention. This ensures that your teams save time and access data when they need it — boosting efficiency and team collaboration.

Team training

We train your staff to use the CRM intuitively. Through onboarding sessions, role-based coaching, and how-to materials, your users learn how to handle client interactions, phone calls, and follow-ups effectively, using both software and hardware tools.

Integration with other systems

We connect your CRM with marketing campaigns, invoicing platforms, cloud-based file sharing, and social media tools. This integrated approach gives you a unified view of your customer journey and improves productivity.

Customer Communication

Strong, modern communication improves loyalty and drives growth. Our experts help you deploy cloud-based tools to manage interactions across all channels.

Unified communication platforms

We set up platforms that merge phone calls, email, chat, and social media messaging. Your team can manage all inbound and outbound communication through one tool, boosting speed and consistency.

Automated follow-ups and alerts

Never miss an opportunity. We create automated flows that send reminders, welcome messages, and updates based on CRM data, improving customer experience and engagement.

Compliant messaging systems

All your communication tools are configured in line with data privacy regulations, with security features that protect customer information across digital channels.

Faster, more personalized service

Your support team benefits from smarter ticketing, predefined answers, and access to full customer history — leading to faster response times and personalized service delivery.

Cloud Services Strategy

Cloud computing is more than a trend — it’s the foundation of scalable, secure, and modern IT service. We build and manage your cloud transition.

Cloud readiness check

We evaluate your infrastructure, including hardware, software, and information systems, to identify which components are ready for cloud-based deployment.

Smart migration roadmap

We organize the move to cloud computing in clear stages to avoid downtime. Your team continues its day-to-day work while systems migrate behind the scenes.

Cost and performance optimization

Using management software and monitoring tools, we optimize your cloud usage, reduce overprovisioning, and improve response times — saving money without reducing capacity.

Security and scalability

We configure your cloud systems to grow with your business. Firewalls, access control, and regular updates protect your data while ensuring performance and compliance.

Service Governance

With the right service governance model, your IT teams deliver better value — and your users experience smoother support.

Custom governance model

We design policies and procedures for effectively managing your IT service structure, responsibilities, and escalation paths. This ensures IT is aligned with business priorities at every level.

Defined roles and responsibilities

Everyone — from technical staff to leadership — knows who does what. This clarity improves accountability and accelerates decision-making.

KPI and SLA tracking

We establish measurable service indicators using cloud-based dashboards. These tools help you track user satisfaction, incident resolution, and system availability in real time.

Review and feedback cycles

Through structured governance reviews, we identify opportunities to improve service quality, adjust priorities, and reinforce your long-term IT strategy.

Cloud Infrastructure

Robust infrastructure supports your most critical products and services. We help you build a flexible, future-ready base for all your operations.

Network and server architecture

We design secure, scalable network and server environments — whether hosted on-site or powered by cloud computing. This ensures your apps and tools run reliably at all times.

Virtualization and container deployment

To improve performance and save resources, we deploy technologies like Docker and VMware, reducing reliance on physical hardware and enabling faster updates.

Backup and recovery planning

We set up intelligent backup systems and disaster recovery procedures to keep your business running — even during hardware failure or data breaches.

Continuous monitoring and optimization

Our team monitors infrastructure using cloud-based management tools, identifying performance drops or anomalies before they impact your customers or staff.

IT Consulting and Advisory

Our consultants help you navigate today’s complex technology landscape with confidence and clarity.

Long-term IT roadmap

We build a roadmap that aligns your digital goals with resource planning, budgeting, and business objectives — from software hardware decisions to service architecture.

Technology sourcing and evaluation

We assist you in selecting the right software and hardware solutions — from CRM software and cloud platforms to security tools and productivity suites

Support during organizational changes

During mergers, expansion, or restructuring, we help you secure systems, migrate data, and maintain service continuity with minimal impact on the customer experience.

Risk and compliance management

We identify system vulnerabilities, gaps in user permissions, or outdated tools, then implement proactive solutions to keep your IT ecosystem secure and compliant.

Endpoint and Device Management

Devices are your team’s direct connection to your systems — we make sure they’re managed efficiently and securely.

Centralized management

All devices are registered in a cloud-based platform. Whether working in-office or remotely, your users receive secure updates, policies, and configurations instantly.

Remote configuration and patching

Updates are deployed automatically across your fleet — no manual intervention required. This reduces downtime and keeps systems aligned.

Security rules enforcement

Access rights, usage policies, and encryption are applied consistently. Your hardware software environment becomes easier to manage and more resistant to intrusion.

Activity monitoring

We track performance, app usage, and suspicious behavior to help you identify and react to issues before they escalate.

Why choose 1SWISS1 for IT Management Consulting?

At 1SWISS1, our approach combines strategy and execution. We turn plans into measurable outcomes with practical support that adapts to your pace.

Business-focused advice

We don’t just talk tools — we focus on how IT improves your processes and customer interactions.

Certified expertise

Our consultants master cloud computing, artificial intelligence, CRM software, and IT service design.

Custom-fit solutions

We adapt our approach to your size, tools, and industry.

Continuous support

From initial audits to daily operations, we stay with you long term.

A strategic partner

We grow with you, helping your business innovate with confidence.

IT Consulting Management and Services

1SWISS1 guides your company through every step of its IT evolution. From building an effective CRM to deploying cloud infrastructure or launching new management software, we help you make the right choices — then implement them with clarity and control. Our consulting services are ideal for businesses that need structured project management, better collaboration between departments, and integration of advanced technologies like artificial intelligence into day-to-day operations.

A Comprehensive Lifecycle Approach

We follow a proven consulting lifecycle that delivers sustainable performance. Starting with a detailed audit, we define your priorities, align your tools with objectives, and structure each phase from project launch to optimization. Our process includes stakeholder coordination, documentation, and continuous improvement, giving you a clear, actionable roadmap supported by cloud-based management tools and a team committed to your success.

• Our partners

World-class technologies.

Tailor-made IT support

Our experts analyze your needs and build a strategy aligned with your business objectives.

Tailor-made IT support

Our experts analyze your needs and build a strategy aligned with your business objectives.

Your trusted IT partner, rooted in Switzerland.

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1SWISS1 SA,
Rue du Nant 8 Geneva, Switzerland

+41 (0) 58 255 58 88

[email protected]

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Your trusted IT partner, rooted in Switzerland.

Explore

Services

Solutions

Contact

1SWISS1 SA,
Rue du Nant 8 Geneva, Switzerland

+41 (0) 58 255 58 88

[email protected]

LinkedIn ↗

Legal

LEGAL NOTICES

POLICIES

GENERAL TERMS AND CONDITIONS OF SALE