ABOUT US

HELVIRA AI

SERVICES & SOLUTIONS

SERVICES

Our services cover the design, management and evolution of your IT infrastructure.

CYBERSECURITY IT CONSULTING MANAGED IT SERVICES IT MANAGEMENT IT SUPPORT Software Development IT OUTSOURCING IoT for Business

SOLUTIONS

Secure, migrate to the cloud or be supported: our experts are by your side.

Enterprise Cloud MICROSOFT 365 Microsoft Azure / Entra VoIP & IP Telephony BACKUP & RECOVERY Secure Remote Working Email Security & Anti-spam IoT Solutions

ABOUT US

HELVIRA AI

Services

CYBERSECURITY IT CONSULTING MANAGED IT SERVICES IT MANAGEMENT IT SUPPORT Software Development IT OUTSOURCING IoT for Business

Solutions

Enterprise Cloud MICROSOFT 365 Microsoft Azure / Entra VoIP & IP Telephony BACKUP & RECOVERY Secure Remote Working Email Security & Anti-spam IoT Solutions

• SERVICES

IT Outsourcing

Delegate your IT to experts, focus on your core business.

Outsourcing your IT means choosing peace of mind. No more unexpected downtime, complex IT recruitment or uncontrolled fixed costs. With 1SWISS1, you entrust your entire IT function to a team of over 30 Switzerland-based experts — infrastructure, security, support and projects included. You stay in control, we handle execution.

• IT OUTSOURCING

Complete IT delegation, tailored to your organisation

Whether you are an SMB looking to structure your IT, an international organisation based in Geneva, or a company undergoing digital transformation, 1SWISS1 adapts to your reality. We take charge of your entire IT environment — or only the areas that make sense for you — with the responsiveness of a local partner.

• IT OUTSOURCING

Complete IT delegation, tailored to your organisation

KEY FEATURES

Infrastructure management

Outsourced user support

Security & compliance

Vendor & contract management

Monitoring & reporting

IT projects & transformation

One partnership, over 30 experts

Sectors & use cases

Infrastructure management

Servers, network, workstations — we manage your entire technical environment.

Network design and deployment

We install and configure your LAN/WAN infrastructure, VPNs, firewalls and secure access points — for a solid and secure technical foundation.

Server and workstation management

We handle the configuration, monitoring and maintenance of your physical and virtual servers, as well as your end-user device fleet.

Backup and business continuity

We implement automated backup policies and incident recovery procedures — so your operations never stop.

Hybrid and cloud environments

We manage your on-premise, cloud or hybrid environments in a unified way — with full visibility across your entire infrastructure.

Outsourced user support

A responsive helpdesk for your teams, without hiring in-house.

Day-to-day incident handling

Outages, blockages, connection issues — our technicians resolve your staff's incidents quickly, remotely or on-site.

Access and account management

User account creation, modification and deletion, access rights and password management — with full audit trail.

Multichannel support

Your staff reach our team by phone, email or ticketing portal — with guaranteed response times according to your SLA.

IT onboarding and offboarding

We prepare and configure workstations for new joiners, and secure the departure of staff leaving the company.

Security & compliance

Protect your business without managing IT security in-house.

Identity and access management

We deploy and administer your access policies — multi-factor authentication, privilege management, role-based access control.

Network and endpoint protection

Firewalls, antivirus, EDR, web filtering — we configure and maintain all protection layers across your IT environment.

nFADP and GDPR compliance

We support you in bringing your information system into compliance with Swiss data protection legislation — documentation, access controls, audit trails.

Threat monitoring and detection

We continuously monitor your environment and respond to security alerts — to detect and contain incidents before they become critical.

Vendor & contract management

A single point of contact to manage all your IT suppliers.

Technology vendor management

We manage the relationship with your IT suppliers — telecoms operators, software publishers, cloud providers — and ensure contractual commitments are met.

Licence and renewal tracking

We maintain an up-to-date inventory of your software licences and anticipate renewals — to avoid service interruptions and optimise costs.

Procurement and tendering

We support you in selecting and putting your IT suppliers out to tender — for informed decisions and optimised terms.

Budget reporting and visibility

You have clear reporting on your IT expenditure and active contracts — for full control over your technology budget.

Monitoring & reporting

Full visibility over your IT environment, without dedicating internal resources to it.

Real-time monitoring

We continuously monitor the availability and performance of your servers, networks and applications — with immediate alerts in case of anomaly.

Customised dashboards

Your managers access dashboards tailored to their needs — infrastructure status, open tickets, performance indicators, resource consumption.

Periodic reports

We produce regular reports on the state of your information system — for informed decisions and transparent communication with your management.

Proactive incident management

Our monitoring tools identify early warning signs before an outage occurs — for planned intervention rather than reactive firefighting.

IT projects & transformation

We manage your IT evolution projects end to end — without mobilising your internal teams.

SI migration and modernisation

We plan and execute your migrations — to the cloud, to new systems, or during mergers and acquisitions — with minimal impact on your operations.

New solution deployment

New business software, new infrastructure, standardised workstation rollout — we manage deployment, configuration and user training.

Project scoping and advisory

Before any deployment, we define the scope, assess risks and establish a clear project plan — for informed decisions and controlled execution.

Change management

We handle communication and training for your teams during technology transitions — for fast and friction-free adoption.

One partnership, over 30 experts

With a single agreement, you gain access to more than 30 experienced professionals in development, DevOps, design, and project management.

• Save time on recruitment and onboarding.

• Eliminate fixed HR and infrastructure costs

• Gain flexibility to scale your team up or down

• Work with senior profiles without long-term contracts

Whether you need two developers for a short sprint or a full squad for a six-month roadmap, we assemble the right team in days — not weeks.

Sectors & use cases

IT outsourcing adapts to every business reality — whatever your size or sector.

• Growing SMBs looking to structure their IT without hiring in-house

• Startups and scale-ups needing reliable infrastructure from day one

• Fiduciary, medical and legal firms subject to strict confidentiality and compliance requirements

• Industrial companies digitalising their processes and logistics

• Distributors and retailers deploying omnichannel platforms and stock management tools

• International organisations and NGOs based in Geneva looking for a trusted local IT partner

Why choose 1SWISS1 for IT outsourcing?

We combine the technical talent of a software studio with the reactivity of an agile partner. When you choose 1SWISS1, you get more than skills — you get structure, delivery, and results.

• Access to qualified developers, designers, and DevOps engineers

• Full-stack capabilities, from UX to API and infrastructure

• Transparent pricing and flexible collaboration models

• Project managers who ensure clarity and on-time delivery

• Expertise in both short-term missions and long-term support

• A reliable, responsive partner focused on your goals and timelines

• FAQ

Frequently asked questions about IT outsourcing

What is IT outsourcing for an SMB?

IT outsourcing means entrusting all or part of your information system management to a specialised external provider. For an SMB, this provides access to advanced technical expertise without in-house recruitment, better control over IT costs, and responsive day-to-day support.

What is the difference between IT outsourcing and managed IT services?

Managed IT services refers to the operational technical management of your infrastructure — servers, network, workstations, security. IT outsourcing covers a broader scope: it also includes vendor management, IT project management, user support and digital transformation support. At 1SWISS1, we cover both.

How much does IT outsourcing cost in Switzerland?

The cost depends on the scope outsourced, the number of users, the technologies involved and the desired service level. We offer flexible pricing models — time and materials, fixed fee or monthly subscription — adapted to Swiss SMB budgets. Contact us for a personalised quote.

Will my data stay in Switzerland if I outsource my IT?

Yes. At 1SWISS1, all our solutions comply with Swiss data protection legislation (nFADP) and European standards (GDPR). We prioritise Swiss-based hosting and apply strict encryption and access control measures.

Can I outsource only part of my IT?

Absolutely. We offer partial or full outsourcing depending on your needs — user support only, infrastructure and security, or complete management of your information system. We adapt our involvement to what makes sense for your organisation.

How long does it take to get started with 1SWISS1?

After an initial scoping discussion, we can have an operational team in place within a few days. Unlike an internal recruitment process that takes several weeks, our model enables rapid scaling from the moment the scope is confirmed.

Does 1SWISS1 only operate in Geneva?

Our team is based in Geneva but we work on-site and remotely across French-speaking Switzerland — Lausanne, Nyon, Fribourg, Neuchâtel, Basel and beyond. The majority of our technical interventions can be carried out remotely without any loss of quality.