ABOUT US

HELVIRA AI

SERVICES & SOLUTIONS

SERVICES

Our services cover the design, management and evolution of your IT infrastructure.

CYBERSECURITY IT CONSULTING MANAGED IT SERVICES IT MANAGEMENT IT SUPPORT Software Development IT OUTSOURCING IoT for Business

SOLUTIONS

Secure, migrate to the cloud or be supported: our experts are by your side.

Enterprise Cloud MICROSOFT 365 Microsoft Azure / Entra VoIP & IP Telephony BACKUP & RECOVERY Secure Remote Working Email Security & Anti-spam IoT Solutions

ABOUT US

HELVIRA AI

Services

CYBERSECURITY IT CONSULTING MANAGED IT SERVICES IT MANAGEMENT IT SUPPORT Software Development IT OUTSOURCING IoT for Business

Solutions

Enterprise Cloud MICROSOFT 365 Microsoft Azure / Entra VoIP & IP Telephony BACKUP & RECOVERY Secure Remote Working Email Security & Anti-spam IoT Solutions

• SERVICES

Managed Services

Complete, predictable IT management for your business.

Your IT needs to run — no matter what. At 1SWISS1, we handle the day-to-day supervision, maintenance and security of your IT infrastructure. No hidden costs, no anonymous contact: a clear contract, a local team, and total peace of mind so you can focus on your business.

• Managed Services

A clear contract, a local team, zero surprises.

We define the scope of our intervention together — monitoring, maintenance, security, support — and we stick to it. Every action is documented, every incident tracked, every commitment measured. You know exactly what you're paying for and what you're getting, month after month.

• Managed Services

A clear contract, a local team, zero surprises.

KEY FEATURES

Service Level Agreement (SLA)

Cost savings

Comprehensive security

Custom dashboards

Seamless integration

Service governance

Managed devices and endpoints

Service Level Agreement (SLA)

Your peace of mind starts with a clear and reliable SLA. We define service levels that meet your needs for availability, reactivity, and continuity.

Guaranteed response and resolution times

We define clear response and fix times for each service type, ensuring fast and consistent intervention for any issue.

Monitoring of critical systems and services

All essential infrastructure — servers, networks, applications — is monitored 24/7 to detect and resolve incidents early.

Support adapted to your business constraints

Our teams adjust to your schedules, including nights or weekends if needed, to minimize service disruption.

Real-time service reporting

You receive regular reports with incident logs, SLA performance, and recommendations for improvement.

Cost savings

Managed services help you reduce IT costs while improving quality and security. You benefit from expert support without the overhead of a full internal team.

Predictable monthly billing

Our pricing model is fixed and transparent, allowing better control over your IT budget.

No hidden costs or unplanned expenses

We include incident resolution, monitoring, and updates in the contract — no surprise charges.

Efficient resource allocation

You no longer need to overstaff or manage multiple IT suppliers. We centralize your support.

Reduction of downtime and incident-related losses

Our proactive approach reduces service interruptions and their financial impact.

Comprehensive security

We integrate proactive security monitoring into all managed services to protect your business from evolving threats.

Endpoint and network protection

We deploy antivirus software, firewalls, and access control to block known and unknown threats.

Regular updates and patch management

Your systems stay secure and compliant through automated updates and vulnerability fixes.

Access control and data protection

We manage user roles, permissions, and encryption to safeguard your sensitive data.

Ongoing threat detection and response

Using monitoring tools and alerts, we detect anomalies in real-time and take action immediately.

Custom dashboards

We give you full visibility over your IT systems through dashboards tailored to your environment.

Real-time system and performance indicators

Access live data on network usage, system health, and uptime for all monitored devices.

Ticket tracking and service analytics

Follow the status of open tickets, resolution times, and request categories over time.

Access to SLA compliance metrics

Track how we perform against the agreed SLAs, transparently and in real-time.

Clear reporting for technical and executive teams

We provide visual summaries for decision-makers and detailed logs for IT managers.

Seamless integration

Our services fit smoothly into your existing systems. We ensure a transparent, disruption-free onboarding and continuous support.

Audit of existing infrastructure

We start with a complete analysis of your current systems to tailor our services properly.

Phased deployment with minimal downtime

Our onboarding plan ensures continuity of service, avoiding unnecessary interruptions.

Integration with current tools (ERP, CRM, etc.)

We connect our monitoring and management tools with your existing platforms to centralize control.

Ongoing coordination with internal teams

We work hand-in-hand with your IT department to complement, not replace, your internal resources.

Service governance

We provide structured governance to ensure our services remain aligned with your goals, KPIs, and evolving priorities.

Regular service reviews and improvement plans

We hold monthly or quarterly reviews to adjust and improve our service delivery.

KPI and SLA tracking

We define performance indicators together and track them to guarantee quality and accountability.

Centralized documentation

All interventions, updates, and incidents are recorded and accessible in a shared knowledge base.

Strategic planning for scaling or adapting services

We help you plan infrastructure upgrades or scope changes to anticipate business growth.

Managed devices and endpoints

We monitor, update, and secure all your devices — PCs, servers, mobile devices — to maintain performance and protection.

Centralized endpoint management

All your devices are managed from a single platform for consistent policies and updates.

Antivirus and patch deployment

We ensure your systems are always protected with up-to-date security tools and critical fixes.

Asset tracking and configuration management

We keep an inventory of all hardware and software for better control and compliance.

Device health monitoring and proactive maintenance

We detect performance issues early and fix them before they cause downtime.

Maintenance Management System (CMMS)

We use professional CMMS tools to manage incidents, plan maintenance, and document all actions. This allows for a structured, traceable, and efficient IT environment. It’s your control center for IT operations.

Our Managed IT Services Framework

1SWISS1 provides a complete managed services offer that adapts to your structure — from full outsourcing to support for internal teams. Our approach is modular, proactive, and focused on performance. We manage your infrastructure, users, endpoints, and security, with total transparency.

• Some of our partners for managed services

Why choose 1SWISS1 for managed services?

With 1SWISS1, you're choosing a trusted IT partner who delivers results, not just support. We combine experience, structure, and innovation to simplify your IT operations and help you grow with confidence.

Scalable support

Our services evolve with your needs and business goals

Certified expertise

You benefit from skilled IT professionals and proven tools

Proactive management

We prevent issues before they impact your activity

Transparent commitment

Everything is defined, tracked, and reported

Global coverage

We manage devices, data, users, and infrastructure — all in one place

• FAQ

Frequently asked questions about managed IT services

What is managed IT services?

Managed IT services means delegating the management of your company's IT to a specialised external provider. This includes monitoring, maintenance, security, user support and device management — all within a contract with clear, measurable service commitments (SLA).

What is the difference between managed services and infogérance?

Both terms refer to the same reality. Infogérance is the traditional French-speaking term, widely used in French-speaking Switzerland. Managed services is the international term, placing greater emphasis on proactivity and monitoring tools. At 1SWISS1, we practise both — with a local and responsive approach.

Is managed IT suitable for small businesses?

Absolutely. SMBs are in fact the primary beneficiaries: they gain access to high-level IT expertise without hiring a full-time IT manager. We offer packages adapted to organisations from 5 to 200 workstations, with predictable and flexible pricing.

Is my data secure with a managed IT provider?

Yes. At 1SWISS1, security is natively built into all our managed services. We apply industry best practices: data encryption, strict access control, nFADP and GDPR compliance, and continuous monitoring. Your data remains under your control at all times.

Can I combine managed IT services with an internal IT team?

Yes, and it's a very common model. We work alongside your internal resources — taking on continuous monitoring, specialist skills or peak workloads — without replacing your existing team.

What happens if there's a critical outage outside business hours?

Your managed services contract precisely defines response times based on incident criticality. For critical incidents, our teams are reachable outside standard hours. You are never alone when facing an IT emergency.

How does the transition to 1SWISS1 managed services work?

It starts with an audit of your existing infrastructure. We then plan a phased transition with no service interruption, including full documentation of your environment. The handover is gradual and coordinated with your teams to guarantee complete continuity.