ABOUT US

HELVIRA AI

SERVICES & SOLUTIONS

SERVICES

Our services cover the design, management and evolution of your IT infrastructure.

CYBERSECURITY IT CONSULTING MANAGED SERVICES IT MANAGEMENT IT SUPPORT DEVELOPMENT IT OUTSOURCING

SOLUTIONS

Secure, migrate to the cloud or be supported: our experts are by your side.

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ABOUT US

HELVIRA AI

Services

CYBERSECURITY IT CONSULTING MANAGED SERVICES IT MANAGEMENT IT SUPPORT DEVELOPMENT IT OUTSOURCING

Solutions

CLOUD MICROSOFT 365 MICROSOFT ENTRA VOIP BACKUP & RECOVERY REMOTE WORK SOLUTION EMAIL SECURITY

Managed Services

Complete and simplified IT management

At 1SWISS1, we offer comprehensive managed services to help your company remain efficient, secure and responsive.

KEY FEATURES

Service Level Agreement (SLA)

Cost savings

Comprehensive security

Custom dashboards

Seamless integration

Service governance

Managed devices and endpoints

Service Level Agreement (SLA)

Your peace of mind starts with a clear and reliable SLA. We define service levels that meet your needs for availability, reactivity, and continuity.

Guaranteed response and resolution times

We define clear response and fix times for each service type, ensuring fast and consistent intervention for any issue.

Monitoring of critical systems and services

All essential infrastructure — servers, networks, applications — is monitored 24/7 to detect and resolve incidents early.

Support adapted to your business constraints

Our teams adjust to your schedules, including nights or weekends if needed, to minimize service disruption.

Real-time service reporting

You receive regular reports with incident logs, SLA performance, and recommendations for improvement.

Cost savings

Managed services help you reduce IT costs while improving quality and security. You benefit from expert support without the overhead of a full internal team.

Predictable monthly billing

Our pricing model is fixed and transparent, allowing better control over your IT budget.

No hidden costs or unplanned expenses

We include incident resolution, monitoring, and updates in the contract — no surprise charges.

Efficient resource allocation

You no longer need to overstaff or manage multiple IT suppliers. We centralize your support.

Reduction of downtime and incident-related losses

Our proactive approach reduces service interruptions and their financial impact.

Comprehensive security

We integrate proactive security monitoring into all managed services to protect your business from evolving threats.

Endpoint and network protection

We deploy antivirus software, firewalls, and access control to block known and unknown threats.

Regular updates and patch management

Your systems stay secure and compliant through automated updates and vulnerability fixes.

Access control and data protection

We manage user roles, permissions, and encryption to safeguard your sensitive data.

Ongoing threat detection and response

Using monitoring tools and alerts, we detect anomalies in real-time and take action immediately.

Custom dashboards

We give you full visibility over your IT systems through dashboards tailored to your environment.

Real-time system and performance indicators

Access live data on network usage, system health, and uptime for all monitored devices.

Ticket tracking and service analytics

Follow the status of open tickets, resolution times, and request categories over time.

Access to SLA compliance metrics

Track how we perform against the agreed SLAs, transparently and in real-time.

Clear reporting for technical and executive teams

We provide visual summaries for decision-makers and detailed logs for IT managers.

Seamless integration

Our services fit smoothly into your existing systems. We ensure a transparent, disruption-free onboarding and continuous support.

Audit of existing infrastructure

We start with a complete analysis of your current systems to tailor our services properly.

Phased deployment with minimal downtime

Our onboarding plan ensures continuity of service, avoiding unnecessary interruptions.

Integration with current tools (ERP, CRM, etc.)

We connect our monitoring and management tools with your existing platforms to centralize control.

Ongoing coordination with internal teams

We work hand-in-hand with your IT department to complement, not replace, your internal resources.

Service governance

We provide structured governance to ensure our services remain aligned with your goals, KPIs, and evolving priorities.

Regular service reviews and improvement plans

We hold monthly or quarterly reviews to adjust and improve our service delivery.

KPI and SLA tracking

We define performance indicators together and track them to guarantee quality and accountability.

Centralized documentation

All interventions, updates, and incidents are recorded and accessible in a shared knowledge base.

Strategic planning for scaling or adapting services

We help you plan infrastructure upgrades or scope changes to anticipate business growth.

Managed devices and endpoints

We monitor, update, and secure all your devices — PCs, servers, mobile devices — to maintain performance and protection.

Centralized endpoint management

All your devices are managed from a single platform for consistent policies and updates.

Antivirus and patch deployment

We ensure your systems are always protected with up-to-date security tools and critical fixes.

Asset tracking and configuration management

We keep an inventory of all hardware and software for better control and compliance.

Device health monitoring and proactive maintenance

We detect performance issues early and fix them before they cause downtime.

Maintenance Management System (CMMS)

We use professional CMMS tools to manage incidents, plan maintenance, and document all actions. This allows for a structured, traceable, and efficient IT environment. It’s your control center for IT operations.

Our Managed IT Services Framework

1SWISS1 provides a complete managed services offer that adapts to your structure — from full outsourcing to support for internal teams. Our approach is modular, proactive, and focused on performance. We manage your infrastructure, users, endpoints, and security, with total transparency.

Some of our partners for managed services

Why choose 1SWISS1 for managed services?

With 1SWISS1, you're choosing a trusted IT partner who delivers results, not just support. We combine experience, structure, and innovation to simplify your IT operations and help you grow with confidence.

Scalable support

Our services evolve with your needs and business goals

Certified expertise

You benefit from skilled IT professionals and proven tools

Proactive management

We prevent issues before they impact your activity

Transparent commitment

Everything is defined, tracked, and reported

Global coverage

We manage devices, data, users, and infrastructure — all in one place

• Our partners

World-class technologies.

Tailor-made IT support

Our experts analyze your needs and build a strategy aligned with your business objectives.

Tailor-made IT support

Our experts analyze your needs and build a strategy aligned with your business objectives.

Your trusted IT partner, rooted in Switzerland.

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Contact

1SWISS1 SA,
Rue du Nant 8 Geneva, Switzerland

+41 (0) 58 255 58 88

[email protected]

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GENERAL TERMS AND CONDITIONS OF SALE

Your trusted IT partner, rooted in Switzerland.

Explore

Services

Solutions

Contact

1SWISS1 SA,
Rue du Nant 8 Geneva, Switzerland

+41 (0) 58 255 58 88

[email protected]

LinkedIn ↗

Legal

LEGAL NOTICES

POLICIES

GENERAL TERMS AND CONDITIONS OF SALE